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Booking and Cancellation Policy

Park Rules

  • Check in at reception on arrival
  • Check-in 11am - (2pm for rooms)
  • Check-out 11am - (10am for rooms)
  • One (1) car & one (1) set-up limit per site
  • Extra vehicles will require another site or call to discuss
  • All dogs to be on a leash at all times - clean up after your dog.
  • Dogs are not to be left unattended - minimal barking please.
  • NO dangerous, unsociable dogs or dogs that could harm someone or their dog.
  • DOG only park – NO Cats, Birds or other pets.

Cancellation Policy

Off-Peak Policy

More than 4 weeks prior: Payments during off-peak periods are refundable if bookings are cancelled 4 weeks or more before arrival (minus a $20 admin fee) OR a full credit can be given for a future stay.

1-4 weeks prior: If cancellations are made between 1 and 4 weeks before arrival we will refund your payment minus 1 night’s fees OR you can put your full payment into credit for a future stay. 

NO refunds or credits available within 1 week of arrival.

Shoulder and Peak Policy

Deposits for Shoulder & Peak periods are non-refundable.

All Payments for Shoulder periods are non-refundable 1 week before check-in
Shoulder bookings can be transferred to another date up to 1 week before arrival with an admin fee of $5

NO refunds or credits available within 1 week of arrival - Shoulder bookings.

 

All Payments for Peak periods are non-refundable 4 weeks before check-in
Peak bookings can be transferred to another date up to 4 weeks before arrival with an admin fee of $5

NO refunds or credits available within 4 weeks of arrival - Peak Bookings.

 

PEAK - Easter, Christmas Holidays and all QLD & NSW Long weekends, Splendour & other events.
SHOULDER - All other school holidays (normally around April,June & September).
OFF PEAK - All other times.

Unfortunately we don't accept cancellations for poor weather, illness, shortened stays or change of mind, if you think these might affect your plans, Wooyung Beach Holiday Park recommends all guests have travel insurance.