Booking and Cancellation Policy
More than 4 weeks prior: Payments during off-peak periods are refundable if bookings are cancelled 4 weeks or more before arrival (minus a $20 admin fee) OR a full credit can be given for a future stay.
1-4 weeks prior: If cancellations are made between 1 and 4 weeks before arrival we will refund your payment minus 1 night’s fees OR you can put your full payment into credit for a future stay.
NO refunds or credits available within 1 week of arrival.
Shoulder and Peak Policy
Deposits for Shoulder & Peak periods are non-refundable.
All Payments for Shoulder periods are non-refundable 1 week before check-in
Shoulder bookings can be transferred to another date up to 1 week before arrival with an admin fee of $50
All Payments for Peak periods are non-refundable 4 weeks before check-in
Peak bookings can be transferred to another date up to 4 weeks before arrival with an admin fee of $50
PEAK - Easter, Christmas Holidays and all QLD & NSW Long weekends, Splendour & other events.
SHOULDER - All other school holidays (normally around April,June & September).
OFF PEAK - All other times.